ADP Research Institute’ Releases Study on How Employees Use Mobile for Business

ROSELAND, N.J., Feb. 18, 2014 /PRNewswire/ ADP , a leading global provider of Human Capital Management (HCM) solutions, today announced the findings of a new ADP Research Institute study that examines the use of mobile applications for human resource functions across the United States. The study found that 37 percent of registered mobile users are leveraging mobile HR applications to access their pay information compared to 23 percent who are utilizing desktops and laptops.

“There are numerous benefits for U.S. businesses adopting mobile technologies, including helping to increase productivity and aid real-time decision-making,” said Roberto Masiero, vice president and head of ADP’s Innovation Lab. “The human resources function is a key asset in today’s business mobility landscape because of its ability to connect and inform the workforce in an easily scalable way.”

The impact of mobile technology on all organizations is already significant. More than half of adults in the United States own a smartphone and many are using them at home and at work. The ADP Research Institute study analyzed a subset of ADP’s mobile data across approximately 5,000 organizations reflecting 65,000 individual active mobile users, and identified several key findings.

  • Employees value viewing their pay information via a mobile application in real time. Twice as many employees view their pay information as those who view their benefits information on their mobile device.
  • Industries operating outside a traditional office want HR information on the go. The study found that certain industries such as construction, natural resources and mining; manufacturing; transportation and utilities; and the real estate, rental and leasing industrieshave approximately a 25 percent higher concentration of employees utilizing mobile for HR functions than any other industry. This increased usage of a mobile application may be explained by the fact that employees in those industries may not typically have access to traditional desktop computers.
  • Professional and business services’ mobile usage is 20 percent below the average. With greater access to laptops and desktops, fewer employees in this sector are taking advantage of mobile HR applications.

While industries are at different stages in their adoption of mobile HR applications, business mobility will likely become the “new normal.” Generation X and Millennials were the first to adopt mobile technologies. The future workforce, Generation C (those born since 1997), is likely to demand mobile technology based on ingrained behaviors linked to growing up with constant access to information wherever their day takes them. Anticipating this shift, companies are already investing in more HR functionality on mobile devices, offering time entry, retirement account management and work schedule viewing as well as company news through mobile applications.

As a leading provider of HCM solutions, ADP has placed significant investment in developing mobile solutions for its clients. Available from both Apple iTunes and Google Play, the ADP mobile solutions app has been downloaded by over two million users. The company also recently unveiled a tablet version of the mobile solutions app with functionality for managers and business executives.

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