Company to deliver enhanced “end customer experience” by acquiring premium Salesforce.com partner
New Delhi, 13th January, 2014 – Birlasoft, the IT services arm of the CK Birla group and a global Information Technology Services provider present across US, UK, Europe and APAC, has announced the acquisition of EnablePath, a fast growing CRM solutions provider and Salesforce.com Gold Cloud Alliance Partner based in Atlanta, USA. With this acquisition Birlasoft aims to drive specialized expertise in strategic high-end business consulting, cloud transition, implementation, integration and app exchange services developed on the Salesforce.com platform to provide full-suite of solutions around sales, service, marketing and related cloud environments value chain, in the enterprise and commercial mid-market segments.
This acquisition is a part of larger strategy of Birlasoft to leverage the shift in enterprises from ‘build model’ to business process led ‘consume model’ and a focus on ‘IT outcome’ to ‘business outcome’ based services enabled by technology disruptions like cloud, analytics and mobility.
Amita Birla, Chairman, Birlasoft said, “There has been a significant advancement in the technology world with new, disruptive technologies available not only to enable but to drive businesses in today’s rapidly changing market environment. Even at the CK Birla group companies, we see the need for cost optimization, faster time to market, improved post sales service and enhanced analytics for planning and execution. These insights have given Birlasoft, our IT arm, a headstart in identifying these trends ahead of time and I see great value in its solution portfolio, customer engagement model and acquire & align strategy.”
While Birlasoft has been serving top Fortune clients in the sales to post sales service value chain around business applications like CRM, SCM, ERP and related solutions around HCM, QA and Analytics, the company formulated the strategy to enable clients with best-of-the-breed new generation technology solutions across business value chain from enquiry to order to cash to customer service. With CRM needing to be integrated in the sales to service value chain, cloud being one of the disruptive technologies and Salesforce.com being the frontrunner as the integration platform, Birlasoft has decided to make first investment in this space.
Commenting on the acquisition Preeti Das, CEO, Birlasoft said, “Delivering enhanced end customer experience with ‘Speed and Predictability’ is a chosen path for Birlasoft. The acquisition of premium Salesforce.com partner EnablePath by Birlasoft brings together strengthened solution capabilities, high end consulting expertise and channel management expertise.” She further added “Birlasoft would continue to innovative and strengthen solution capabilities through acquisitions and alliances to address the burgeoning demand of specialized solution expertise by different industry segments.”
Elaborating on the acquisition Riddle Ernie, President, EnablePath said, “This uniquely positioned entity will provide significant added capabilities in all aspects of Cloud Computing Consulting and Services. Birlasoft’s elite customer base, global footprint, ability to scale and financial strength would allow us to address larger opportunities and to capitalize this fast growing market.Customers will benefit from the combined value of high-end Cloud consulting services from EnablePath along with strong global delivery and support capability from Birlasoft.”
Birlasoft is an established global technology solution provider catering to Fortune customers. Leading industry analysts like Forrester and Gartner have recognized Birlasoft’s capabilities and mentioned Birlasoft in their industry reports. Industry associations recognized Birlasoft in the global top 100 club of IT solution providers twice in the year 2013 – Global Services 100 and Global Outsourcing 100 list. In 2013, Birlasoft has also been certified as ISO 27001:2005 for best practices in Information Security
CAPABILITY THROUGH ENABLEPATH ACQUISITION
- Premium Salesforce.com Gold Cloud Alliance Partnership
- Strong vertical alignment in similar industries
- Long term customer relationship through robust quality and processes
- Specialized solutions capabilities in Marketing, Sales, Service Cloud and adjacencies like ServiceMax, CPQ, Chatter
- High-end architects and developers
Birlasoft, part of 150-year-old multi-billion dollar CK Birla Group, enables clients in Manufacturing, Banking & Financial Services, Insurance, Media & Healthcare industry, to become competitive in their business by providing value-based information technology services, in onshore, offshore and near-shore models. Birlasoft’s portfolio of services includes Enterprise Application Services, Custom Application Services and Specialized services like Testing, Analytics and Mobility. Birlasoft’s robust delivery processes embrace digitized project management methodologies, embedded within proven practices of Six Sigma, SEI CMMI Level 5 and a secure services framework. Birlasoft has presence across US, UK, Europe, APAC including India. For further information, visit http://www.Birlasoft.com
Headquartered in Atlanta GA, EnablePath is a Salesforce.com Gold Cloud Alliance Partner that was founded in 2006. EnablePath focuses exclusively on the Cloud Computing marketplace and the SFDC Ecosystem, and has served customers across US across industries including Financial Services, Healthcare, Manufacturing, Media and Technology. EnablePath has an experienced team of SFDC Certified Consultants and focuses on providing specialized, quality oriented consulting services and support for its clients in the Sales, Service, Marketing and related Cloud environments, in the Commercial Mid-Market & Enterprise segments. Enable has been growing at an average rate of 65% year on year and has successfully completed more than 2000 CRM projects. For further information, visit http://www.enablepath.com
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