Managing Our Aggression

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Aggression is good and we all must have, it’s an important attribute to reach your goals . What really happens when this aggression is misunderstood and used in appropriate manner, its catastrophic, derails everything and it creates an environment of mistrust.  Basis my experience while working with different set of people, I have observed, our […]

What your customer wants

Posted on Leave a commentPosted in Blog, Monday Blues

Ever wondered customer services touches us in all aspects of life and it starts with our  family members at home. Consider a situation, your father asks for drive to friends place but you have other priorities, you may politely refuse him or simply say no but as customer he was expecting something and we couldn’t deliver […]