MPHRO Service Provider Landscape with PEAK Matrix™ Assessment 2013 by Everest Group

The MPHRO service provider landscape continues to witness major flux with new entrants, provider exits, and high M&A activity (such as IBM-Kenexa and ADP-The RightThing). As MPHRO becomes more sophisticated with increased play of Social, Mobile, Analytics, and Cloud (SMAC) and greater inclusion for talent management components, providers are required to tweak their strategy and make proactive investments to enhance the value proposition. On the other hand, as buyers are increasingly seeking to achieve objectives beyond simple cost reduction and efficiency as well as cover their emerging market operations, they look to evaluate service providers more holistically.

In this research, we analyze the MPHRO service provider landscape across various dimensions 

  • MPHRO service provider landscape overview
  • MPHRO PEAK MatrixTM 2013 and Star Performers 2013
  • Key insights on PEAK Matrix dimensions
  • Emerging trends


  • HRO deals in which a minimum of three HR processes are included
  • The buyer employee size is 3,000 or more
  • All geographies and industries

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