JACKSONVILLE, FL (March 20, 2013) – In its inaugural client-satisfaction survey The Outsourcing Institute (“OI”), in association with Human Resource Executive magazine ranked Pontoon as the best overall RPO provider out of a field of more than 40 RPO providers who were referenced. The ranking, announced on Monday, March 11, 2013 placed Pontoon #1, with an overall score of 657, which was 50 points higher than the average score for the remaining 9 providers receiving recognition.
The published survey results and the subsequent rankings are based on actual, verifiable survey results data and analysis from the existing clients of RPO providers, in more than 15 different industries, completed by Human Capital Group LLC, an independent third party. The survey results are published to assist companies in their assessment of RPO providers.
“In today’s business environment, recruitment process outsourcing (RPO) is fast becoming a critical strategy in managing workforces,” said Frank Casale, Founder, CEO of The Outsourcing Institute. “Congratulations to Pontoon for making OI’s 10 Best RPO Service Provider Rankings.”
In determining the overall ranking, the results were tabulated and analyzed by HCG across four primary categories, purposefully selected to provide buyers with insights into key criteria used in evaluating and selecting a recruitment process outsourcing provider:
- Understanding client needs
- Solution delivery
- Value for fees
- General-service capabilities
Categories and questions are weighted based on client-selected importance factors for determining the overall score. The calculated scores demonstrate the relative differences of the service providers based on the feedback of their clients. Within the ranking for each of the categories, Pontoon scored highest in the highly regarded Solution Delivery category, and near the top of all other remaining categories. Of note, the Solution Delivery category was used to score the clients’ perception of the vendor’s ability to provide a well-defined transition process; meet the requirements outlined in the statement of work; meet the client’s compliance requirements, technology and system requirements; and provide qualified candidates in a consistent and timely way.
“We are always excited when our team is recognized for our achievements,” said Michael Beygelman, RPO President, Pontoon. “However the OI Client Satisfaction Survey is even more special to us because it represents the unified voices of our most valued assets; our clients.”
“If we are exceeding our Clients’ expectations, as is evident from the survey results, this also means that we are their trusted partner, helping our clients solve real-world business challenges or turning leveraged opportunities into their competitive advantages.”
“Gate Gourmet has been partnered with Pontoon for almost two years, focusing on modernizing our recruiting practices,” said Lisa Johnson, Director of Recruiting. “Pontoon’s service-delivery model has helped us blend innovative technology, grassroots recruiting, and a comprehensive communication strategy. Through our efforts, we’ve experienced triple-digit growth in candidate reach in most markets, reduced hire times by an average of 20 days, and attrition has been decreased by 50%.”
The full report can be found at pontoonsolutions.com/cutting-edge/trophy-case/awards-recognition. For more information about Pontoon, visit pontoonsolutions.com.