After spending a decade in customer service industry, it has been a norm for me to judge an organization basis the customer service and not the product. No matter how fabulous your product is, lack of customer service will call for doomsday for the product. My recent experiences are not from a high end product or service, the positive experience has come from the cheapest of services of I had bought. I would still expect it to get it right at the first time but an acknowledgement and rectification of…
Customer Service in India has Evolved
