Tag: India

Global outsourcing is alive and it’s kicking!

Manish Singh

Lots of analysts had predicted slowdown in global outsourcing industry, some even predicted, it will eventually vanish after a decline, data shows a different picture, outsourcing industry is alive and kicking, its going to stay for longer period. A recent report by IDG Outsourcing Index has concluded 2014 is the best year ever for outsourcing. Data from the ISG Outsourcing Index, which measures commercial outsourcing contracts with annual contract value (ACV) of $5 million or more, show that fourth-quarter ACV surged 27 percent, to $5.8 billion, over the prior year…

Customer Service in India has Evolved

Manish Singh

After spending a decade in customer service industry, it has been a norm for me to judge an organization basis the customer service and not the product. No matter how fabulous your product is, lack of customer service will call for doomsday for the product. My recent experiences are not from a high end product or service, the positive experience has come from the cheapest of services of I had bought. I would still expect it to get it right at the first time but an acknowledgement and rectification of…