Webinar Series — SaaS vs BPO: Friends or Foes?

Exploring the differences and similarities

between SaaS and BPO for HR

The North America Chapter of the HROA is proud to present a unique webinar series featuring industry expert insights on how SaaS and BPO compare and contrast as enablers of strategic HR transformation. This series brings together service providers, sourcing advisors, industry leaders and subject matter experts in virtual one-hour sessions, debating the various service delivery options HR leaders have to deliver strategic change.  Register for each session at the links provided below…plus, see how to join the live conversation on Twitter using #HRTechChat!


Webinar #1: Overview & Strategy

February 13, 11am-12pm ET

Click here to register

During the first webinar we will compare SaaS and BPO in light of design considerations, process ownership, security & risk, and deployment approaches. We will be joined by experts from ADP, AonHewitt, ISG, and NorthgateArinso, providing a real-world perspective on how innovative service delivery models can contribute to HR transformation and deliver long-term enterprise value. Register now and learn how you can put technology and process innovation to use in HR


  • Colin Brennan, SVP of Product Management, Aon Hewitt
  • Chris Schmidt, Sr. Director of Product Marketing, ADP
  • Maribeth Sivak, Principal Consultant, Business Advisory Services, ISG

Moderator: Michael Custers, VP of Global Alliances & Strategic Marketing, NorthgateArinso


Webinar #2: Operational Considerations

February 26, 11am-12pm ET

Click here to register

In the second session we will further explore how SaaS and BPO are not mutually exclusive, now from an operational perspective.  A panel of practitioners and providers will discuss how services stay the same or may change in different areas, potential differences in your ongoing delivery team, global design considerations, and modifications to the governance model. Register today to secure your place as part of this interactive discussion.


  • Jill Goldstein, Global Offering Lead, Talent and HR BPO, Accenture
  • Jamie McGovern, Partner – Human Capital Management, Global Business Services, IBM US
  • TBD

Moderator: Brenda Sural, Director HR Service Delivery, Kraft Foods


Webinar #3: Implementation

March 12, 11am-12pm ET

Click here to register

With SaaS being all the rage, the final session looks at how organizations prepare themselves for implementation. What is similar to traditional technology deployments and what differs?  Industry leaders will share best practices as they discuss change management, the role of the business and internal IT, the powers and limitations of configurations, and building a SaaS solution to maximize your ROI.  They will additionally share what needs to be done post go-live to ensure your solution is not an event but continues to evolve including how to best manage the upgrade process, using case studies to highlight what has gone well and areas for improvement. Register now!

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