Time to declutter, let process excellence be process simplification

Change is inevitable, no matter how hard you try to runway from it, you will be followed. The best way to deal with change is to adapt it, no one is immune to it, look around, we all are dealing with change in different shape and form. If you have been in and around service industry, change is happening every day and majority of the time its people driven, via process excellence initiatives, more of internal and less of external. Process excellence initiatives have given us great benefits and it…

Driving Engagement Through Data Analytics, ‘What an Idea Sirjee’!

That “What an idea sirjee!” is blooper but I just like it, excuse me for using it anyway. I am told headlines have to be catchy :). I recently attended a two day session on HR Analytics in endeavour to be certified professional, the certification is secondary, knowledge is all what I wanted.  In order to be certified, I need to complete a project and what better than driving engagement through data, I had never thought about it but here I am now. HR Data when combined with performance and…

Is bell curve for performance management necessary evil? Why do we love to hate it?

It won’t be an exaggeration if I tell you; the world is divided in three sets of organization. The one who have abolished bell curve for performance management, the ones who continue to think bell curve is right approach and third group is sitting on fence, observing, wait and watch method. A lot has already been said, some in favour and some against, my take, it all depends on nature and environment your organization operates into. Researchers say, bell curve method of performance management was adopted from military’s up-and-out promotions…

5 Lessons on Sales & Marketing from Narendra Modi

Our Prime Minister is indeed popular and he is leaving no stones unturned to continuously gain his popularity on global platform.  While he tours across the globe is being criticized by few, I find it very encouraging.  His team is working hard to build a strong foundation for India thus enabling and he is focused on marketing the capabilities and potential of our nation to world. What really got me interested to write this article is how effectively he is doing sales & marketing without people noticing it, I am…

Managing Our Aggression

Aggression is good and we all must have, it’s an important attribute to reach your goals . What really happens when this aggression is misunderstood and used in appropriate manner, its catastrophic, derails everything and it creates an environment of mistrust.  Basis my experience while working with different set of people, I have observed, our aggression is more focused on dominating others, having superiority complex or zeal to surpass everything to achieve goals.  People may derive instant gratification but you can’t sustain, someone  more aggressive will overpower you, beware of…

How HR can embrace velocity & fast-forward business ?

Several preaching’s suggests reincarnation (the belief that the soul, upon death of the body, comes back to earth in another body or form) is reality and it’s probably but science doesn’t approve it but we still live with this popular belief because it gives the motivation of continuous evolution on all aspects of life. Everything in life has shelf period and it must come in a new avatar or perish forever, that’s reality and even science will approve it. HR must reinvent itself as frequently as the business dynamics changes,…

You are an average emloyee and that makes you special

Everyone wants to be special and needs endorsement from other to feel special but we always forget, what would really make us special, it’s our believe in ourselves. In all spheres we keep on looking for specialist or that special talent,  we forget that the wheels of this universe or our organization is actually being propelled by generalist, people who are average. Look at your bell curve, only 10-20% are outliers and 60% are average performers.  The organization might pick some speed of growth/momentum because of top 10-20% talent but…

What your customer wants

Ever wondered customer services touches us in all aspects of life and it starts with our  family members at home. Consider a situation, your father asks for drive to friends place but you have other priorities, you may politely refuse him or simply say no but as customer he was expecting something and we couldn’t deliver because of personal priorities.  Now he won’t really hang on it because it’s all about emotional bonding considering its family, he will simply forget. However, if I could have done it, he would be delighted provided…

Should HR be broken in two different verticals ?

Quite an intriguing question and requires lots of rational thinking and debates. Picking up this thought from Ram Charan’s article in livemint where he proposes HR-A (for administration)—primarily to manage compensation and benefits reporting to CFO, who would have to see compensation as a talent magnet, not just a major cost. The other, HR-LO (for leadership and organization), would focus on improving the people capabilities of the business and would report to the CEO. He also quotes some fascinating examples on how outsiders, sorry to use this phrase, people from…

Global outsourcing is alive and it’s kicking!

Lots of analysts had predicted slowdown in global outsourcing industry, some even predicted, it will eventually vanish after a decline, data shows a different picture, outsourcing industry is alive and kicking, its going to stay for longer period. A recent report by IDG Outsourcing Index has concluded 2014 is the best year ever for outsourcing. Data from the ISG Outsourcing Index, which measures commercial outsourcing contracts with annual contract value (ACV) of $5 million or more, show that fourth-quarter ACV surged 27 percent, to $5.8 billion, over the prior year…